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LHC Exploitatie BV and Springhaver Theater BV (hereinafter: the LHC and Springhaver) collect various data when using the websites www.hartlooper.nl and www.springhaver.nl and during registration processes. LHC and Springhaver handle the privacy and date provided by users of their websites properly and carefully. This privacy statement explains in detail how the LHC and Springhaver handle your privacy.





Personal data is data that can identify a natural person. A person is identifiable if the person’s identity can be reasonably established without disproportionate effort, directly or indirectly. Directly identifying data are, for example: name, address and date of birth. Data that cannot be traced back to an individual directly, but can be traced back to an individual with the help of other data, is also included in the term personal data. For example, an IP address can be considered as such.


Ticket and product purchasing

During the process of purchasing a ticket or product on our website you will be asked to enter a limited amount of personal data. After registration, we save your personal data via the e-mail address you provided, for example so that we can inform you about a canceled or rescheduled performance. We process your following data when you buy a ticket or product:


• First name and surname;

• E-mail address;

• Zip Code *

• Street and house number *

• Telephone number *



*Only applies when purchasing products that do not involve tickets directly. Products under this definition include ‘digitale strippenkaart’ or gift certificates (‘cadeaubon’)



If you can be regarded as a partner of the LHC or Springhaver (for example, filmmaker, speaker, moderator), we also store your personal data so that we can contact you if we want to organize a special performance or event. We process your first name, last name, e-mail address and / or telephone number.



You can sign up for our newsletter via our websites. In that case we only ask for your e-mail address. A link is included at the bottom of each newsletter through which you can unsubscribe from the newsletter at any time.


Processing Personal Data Purposes

Your personal data can be processed for the following purposes:

• Handling deliveries and purchases of our products and services;

• To be able to contact you regarding your order or other questions;

• Handling the payment of your order;

• Handling disputes;

• To inform you about our products, services, promotions and other activities and to be able to make you offers;

• To comply with our legal obligation, such as keeping your order history within the legal term.


Your personal data can also be processed when justified:

• In the interest of the security of the State;

• To prevent, detect and prosecute criminal offenses;

• For important economic and financial interests of the State and other public bodies;

• To protect the rights and freedoms of others;

• For the supervision of compliance with statutory regulations set for the investigation and prosecution of criminal offenses or for the legally valid economic and financial interests of the State and other public bodies.


Basis for Processing Personal Data

If you purchase a ticket or product (defintion under ‘Ticket and Product purchasing’) from us, or are a partner, we will process your personal data for the execution of an agreement. It may also be that the LHC and Springhaver have a legitimate interest in the processing of your personal data. This includes monitoring security, theft prevention and direct marketing interests (for example: taking photos or camera images during performances or events for our website or social media). In every situation, however, the LHC and Springhaver will make a proper assesment of interests between safeguarding your privacy on the one hand and the legitimate interest of the LHC and Springhaver on the other. Only if the legitimate interest of the LHC and Springhaver outweighs protecting your personal data on the basis of the aforementioned basis.


Should you despite our efforts have been portrayed undesirably, you can object by sending an e-mail to publiciteit@hartlooper.nl or publiciteit@springhaver.nl. We will remove your image as soon as possible – but no later than four weeks after receipt of your objection.


In all other cases, we ask for explicit permission for the processing of personal data. If you have given permission for the processing of your personal data, you are always free to withdraw this permission.


Retention period

Your personal data will not be kept longer than is necessary for the purpose for which we collect or process the data. If your account has not been used for more than three years, your personal data will be deleted, unless longer storage of your data is necessary to comply with a legal retention obligation of the LHC and Springhaver.


Recipients of your data

Your personal data may be forwarded by us to the following categories of recipients:

• Those who are charged with or necessarily involved in the performance of the agreement, including MultiSafepay, which takes care of the payments for us;

• Those charged with or necessarily involved in communicating with you;

• Others, if you have unambiguously given permission for this;

• Others, if the data processing is necessary for the fulfillment of a legal obligation by the LHC and Springhaver;

• Others, if the data is (exclusively) processed for statistical or historical purposes. The data provided to these recipients will be deleted at your request or no later than two years after the relationship between the LHC and Springhaver and these recipients has been broken.


Transfer to other countries

Your personal data will not be transferred to countries outside the EU or EEA.



You can object free of charge to the use of your personal data for direct marketing purposes without having to state a reason by sending an email to publiciteit@hartlooper.nl or publiciteit@springhaver.nl. The LHC and Springhaver will terminate their use at the first request. In all other cases, you can object to the processing in connection with special personal circumstances by sending an e-mail to info@hartlooper.nl or info@springhaver.nl. The LHC and Springhaver will assess whether the objection is justified within four weeks of receiving the objection. In that case the LHC and Springhaver will terminate processing any of your information.


Correction, inspection, deletion, restriction and data portability

You also have the right to change your personal data:
• To correct;
• To view;
• To be removed, and / or;
• To be transferred.


You can also restrict the processing of your personal data and you have the right not to be subject to automated decision-making. If you wish to exercise these rights, you can send an email to info@hartlooper.nl or info@springhaver.nl. The LHC and Springhaver will indicate by e-mail within four weeks to what extent they can comply with the request in question. Correction will take place if the personal data are factually incorrect, incomplete or irrelevant for the purpose for which they are processed or if they are otherwise processed in violation of privacy regulations. Your rights may also be limited where necessary to safeguard your protection, the rights or freedoms of others or the recovery of civil claims.



We wish to inform you that you have the right to submit a complaint about the processing of your personal data by us to the Dutch Data Protection Authority (‘Autoriteit Persoonsgegevens’), if you feel your complaint has not been handled satisfactorily.


Security of personal data

The LHC and Springhaver have taken appropriate technical and organizational measures according to prevent loss of data or unlawful processing of your personal data.



Cookies are small pieces of (textualized) information that are sent to your browser when you visit websites and are then stored on our equipment. The browser can send this information back on a subsequent visit to the website. This cannot damage your equipment or the files stored on it.
Which cookies and for what purpose?


Functional cookies

These are necessary to be able to provide requested services. For example, functional cookies ensure that you do not have to log in again on every page after logging in to the website and these functional cookies remember the forms completed on the website.


Social Plug-Ins

The websites offer access to various social media, including but not limited to Facebook, Twitter and Instagram. With the help of these so-called social plug-ins you can share or recommend information on the website with others. Third parties place cookies on your equipment via the social plug-ins. These may be intended to optimize user experience, but tracking cookies may also be placed that are used to track your surfing behavior across multiple websites and to build a profile of your surfing behavior. In addition to access to these social media the websites also show videos that come from websites of third parties, including YouTube. These third parties mainly place cookies that make it possible to show the videos.


Delete Cookies

You can withdraw the permission you give to the LHC and Springhaver for the placement and reading of first party cookies at any time by setting your browser so that it does not accept cookies and / or by removing all cookies already placed in your browser. . You should keep in mind that the removal may result in certain parts of the websites not working or not working properly.


It is possible that information collected or otherwise read out via a cookie contains personal data. If this is the case, we use and store the personal data provided within www.hartlooper.nl and www.springhaver.nl exclusively for the implementation of an agreement or for providing information about activities. The personal data is not provided to third parties.


Changes to Privacy statement

It is possible that changes will be made to this privacy statement. This privacy statement is published to the websites www.hartlooper.nl and www.springhaver.nl. This privacy statement was last updated on October 26, 2020.


Contact information

LHC Exploitatie BV
Tolsteegbrug 1
3511 ZN Utrecht
KVK 16108922


Springhaver Theater BV
Springweg 50
3511 VS Utrecht
KVK 30184499